Privacy Policy.

1. Introduction

RattanBest ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://rattanbest.com or engage with our B2B manufacturing services.

As a global manufacturer targeting business clients in the US and EU, we adhere to strict data protection standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By accessing our website or submitting an inquiry, you consent to the data practices described in this policy.

2. Data Collection

We collect information primarily to facilitate B2B communication, process quotes, and arrange sample shipments. The types of data we collect include:

• Personal Identification Information: Name, email address, phone number, and job title provided voluntarily via our inquiry forms.
• Business Information: Company name, project details, shipping address, and specific product requirements.
• Technical Data: IP address, browser type, operating system, and access times, collected automatically to improve site performance.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic.

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors interact with our website. GA4 uses cookies to collect anonymous data regarding visitor behavior, session duration, and page views. This helps us optimize our catalog presentation for our B2B clients.

Google Ads & Remarketing

We utilize Google Ads remarketing services to advertise RattanBest across the Internet. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website.

This means you may see ads for our outdoor furniture on other websites based on your interaction with our site. We also use Google Conversion Tracking to measure the effectiveness of our advertising campaigns. You can opt-out of Google's use of cookies by visiting Google's Ad Settings.

4. Data Usage

We use the collected data for legitimate business purposes, including:

• Communication: Responding to your requests for quotes (RFQ), product catalogs, or customization consultations.
• Order Fulfillment: Processing samples and bulk production orders.
• Logistics: Arranging freight and delivery services.
• Compliance: Meeting legal obligations and preventing fraud.

We do not sell, trade, or rent your personal identification information to others.

5. Data Sharing & Disclosure

We strictly limit data sharing to third parties necessary for our operations:

• Logistics Partners: We share necessary shipping information (Name, Address, Phone) with carriers (e.g., Maersk, DHL, FedEx) to deliver your furniture orders.
• Service Providers: Trusted IT and cloud hosting providers who assist in operating our website, under strict confidentiality agreements.
• Legal Requirements: If required by law or in response to valid requests by public authorities.

6. Your Rights (GDPR & CCPA)

Depending on your location, you have specific rights regarding your personal data:

• Right to Access: You may request copies of your personal data held by us.
• Right to Rectification: You may request that we correct any information you believe is inaccurate.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to certain legal exceptions (e.g., retaining transaction records for tax purposes).
• Right to Opt-Out: You may opt-out of marketing communications at any time.

To exercise these rights, please contact us at sales@rattanbest.com.